Does Tripmakers online provide liability waiver for travelers?
Do I need to bring the booking voucher along?
Why do I need to make a booking request?
What happens with my payment once my booking is submitted?
Can I make multiple booking enquiries?
How do I search for specific types of experiences?
What is your “Lowest Price Guarantee”?
I wish to book a private tour for my group. How can I do that?
Why can’t I find experiences in the destinations I’m going to?
The host I booked with is unable to show up and he got someone else to do the experience instead. What should I do?
What happens if the provider is a no-show?
How do I book an experience?
How can I contact the host of my tour or activity?
What happens after I have made a booking request?
What happens with my payment if the booking is rejected?
How do I cancel a booking?
How do I know if the experience is available for the dates and times I’m looking for?
I’m travelling alone but the experience requires a minimum number of people. Can I still book it?
I’m travelling in a group but the experience I want to book has a limit to number of guests and cannot accommodate my group. What can I do?
I contacted my provider after booking confirmation, but there was no response. What should I do?
How does Tripmakers Online work?
We reach out to small-to-medium sized travel businesses in Asia, verify them and curate their products to feature
them on our platforms. Our online platforms enable travellers discover and book quality experiences in Asia.
Who are your providers?
Our activities and tours providers are quality tour agencies and operators. We work with businesses, professionals,
enthusiasts and entrepreneurs.
How do you ensure quality?
We quality control every offer on our site, manually. This means testing the activities personally, asking for
licenses and ensuring that negative reviews are acted on.
Are you a fully accredited travel agency?
You bet! We are recognized by the Malaysia Tourism Board. Our Travel Agency number is TA02367.
Are providers safe and trustworthy?
We do our best to curate listings submitted by providers. Before an experience is listed, we will conduct an initial
phone or video interview and in some cases, meet the provider in person. You can also refer to the reviews, references
and social checks to make sure you are comfortable.
However, due to the unpredictable nature of things, Tripmakers Online does not assume liability for anything that happens at
an experience. Travelers and providers enter into an agreement with each other and this should be done at your own
Does Tripmakers Online provide liability waiver for travelers?
By booking an experiencing with Tripmakers Online, you bear any risks like a regular traveller. Travelers and providers
enter into an agreement with each other and this should be done at your own discretion.